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I downloaded Windows Installer 3.1 Redistributable (v2) From Microsoft's Download Center and installed it, but I got the same results when I tried to reinstall Symantec Ghost 7.5.

Microsoft's article, "Error 1719: The Windows Installer service could not be accessed" error message when you try to add or remove a program states the behavior may occur if the following conditions are true:

• The Windows Installer files that are on your hard disk are damaged or are missing.
• You install or remove a program that uses the Windows Installer Microsoft Software Installation (MSI) package file (.msi). For example, this may occur when you try to install Microsoft Office on your computer.

I was starting the Symantec Gost 7.5 installation process from a CD with an autorun file, but I noticed there was a file, Symantec Ghost.msi in an Install directory on the CD. The installation process likely uses the .msi file for the installation.

Microsoft's article recommends steps to resolve the problem. You should first determine the location of the file msiexec.exe on your system. The file will be in the Windows system32 directory, which is usually either C:\Windows\system32 or C:\WINNT\system32 for versions of Windows after Windows 98. For Windows 98 the file is usually in C:\Windows\System. You can search for the file or you can determine the Windows directory by obtaining a command prompt and checking the value of the %WINDIR% environment variable with echo %WINDIR%, which will tell you which directory is the Windows directory on a system. You can then verify that msiexec.exe is in that directory.

C:\>dir %WINDIR%\system32\msiexec.exe
 Volume in drive C has no label.
 Volume Serial Number is E88C-7773

 Directory of C:\Windows\system32

03/21/2005  02:00 PM            78,848 msiexec.exe
               1 File(s)         78,848 bytes

You then need to check the registry to make sure that HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\ImagePath has a value that corresponds to the actual location of the msiexec.exe file on the system. You can do so using the regedit command or using a reg query command from a command prompt.

C:\>reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer
    Description    REG_SZ    Adds, modifies, and removes applications provided a
s a Windows Installer (*.msi) package. If this service is disabled, any services
 that explicitly depend on it will fail to start.
    Type    REG_DWORD    0x20
    Start    REG_DWORD    0x3
    ErrorControl    REG_DWORD    0x1
    ImagePath    REG_EXPAND_SZ    C:\Windows\system32\msiexec.exe /V
    DisplayName    REG_SZ    Windows Installer
    DependOnService    REG_MULTI_SZ    RpcSs
    DependOnGroup    REG_MULTI_SZ
    ObjectName    REG_SZ    LocalSystem

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum

If the msiexec.exe file is in C:\Windows\System32, you should see C:\Windows\System32\Msiexec.exe /V as the value in the key. In the case of the system I was working on, the file location matched the registry value.

If the values don't match, you will need to enter the correct path in the registry or put the file in the directory listed in the registry. Once the values match, you will need to reregister the msiexec.exe file. To do so, restart the computer in Safe Mode (hit F8 to get the menu of boot options before Windows starts when you reboot).

Once you've logged into an administrator account on the system in Safe Mode, you will need to use the following procedure:

Click Start, click Run, type the following line, and then click OK:

msiexec /regserver

Note: For 64-bit operating systems, you also need to reregister the 64-bit MSI installer. To do this, click Start, click Run, type the following line, and then click OK:

Drive:\Windows\Syswow64\Msiexec /regserver

On 64-bit editions of a Windows operating system, 32-bit binaries are located in %systemroot%\SysWow64 folder. 64-bit binaries are located in the %systemroot%\System32 folder.

Once you have reregistered the msiexec.exe file, you will need to reboot into standard mode. Then try the installation process again that failed previously. If that fails, Microsoft does offer another alternative for dealing with the problem. See "Method 2" at "Error 1719: The Windows Installer service could not be accessed" error message when you try to add or remove a program.

In my case, I was then able to successfully reinstall Symantec Ghost 7.5 on the system, though I did receive another error at the end of the process that was not associated with the previous installer problem. The error I received at the end is shown below.

References:

1. Windows Installer 3.1 Redistributable (v2)
   Date Published: September 2, 2005
   Microsoft Download Center
2. "Error 1719: The Windows Installer service could not be accessed" error message when you try to add or remove a program
   Article ID : 315346
   Last Review : March 1, 2007
   Microsoft Help and Support
3. File Extension Details for .MSI
   FileExt

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