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Wed, Feb 06, 2008 9:38 pm

HPProduct Assistant Installation Failure

While checking a user's Windows XP system, I found that every time I logged into it a window opened for the installation of HPProductAssistant.

HPProductAssistant
Please wait while Windows configures HPProductAssistant

Cancel
 

Then another HPProductAssistant window would appear stating "The feature you are trying to use is on a CD-ROM or other removalable disk that is not available" and asking me to "Insert the 'HPProductAssistant' disk and click OK" with "1" appearing in the "use source" field. When I clicked on the browse button, I saw it was looking for hpproductassistant.msi.

If I clicked on the Cancel button, I would see the error message below:

HPProductAssistant
Error 1706.No valid source could be found for product
HPProductAssistant. The Windows Installer cannot
continue.

OK
 

If I clicked on OK, which was the only option, the process would just repeat. Clicking on the Cancel button at the point where it prompted for the HPProductAssistant installation file, just kept the process repeating as well. I had to kill the application through the Task Manager to stop it.

When I checked on what process was associated with the HPProductAssistant in the Task Manager by right-clicking on HPProductAssistant under the Applications tab in the Task Manager and selecting Go To Process , I found it was hpqtra08.exe That file is associated with "HP Digital Imaging Monitor" software and is located in C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

When I went to Start, All Programs, and Startup, I found "HP Digital Imaging Monitor" listed there. It was probably put there during the installation of software for the user's printer. HP will install a lot of other software in addition to a printer driver when you use the HP-provided installation disc for one of their printers. Since it wasn't working and I doubted the user had any need for it, I clicked on Start, All Programs and Startup then right-clicked on "HP Digital Imaging Monitor and selected Delete to get rid of the entry from the startup group. I rebooted the system to verify that the problem would no longer occur; it did not.

References:

  1. Wait while Windows configures HPProductAssistant???
    Yahoo! Answers
  2. How to remove hpqtra08 error
    file.net

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