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2008
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Mon, Feb 11, 2008 9:03 pm

System Not Recognizing EasyShare printer dock plus

A user told me that she was no longer able to communicate with her Kodak EasyShare C340 camera, which she plugs into a Kodak EasyShare printer dock plus.

The following steps can be taken to see if the system is recognizing the presence of the printer dock.

  1. Click on Start.
  2. Select All Programs.
  3. Select Kodak.
  4. Select Kodak EasyShare printer dock.
  5. Select Kodak printer dock firmware updater. When the application opens, you should see the printer name listed along with the current firmware version number as shown below.

    Kodak printer dock firmware updater

In this case nothing was listed under "Printer Name" nor under "Firmware Version Number". I unplugged the USB cable from the computer and plugged it back in. I then saw the message below:

USB Device Not Recognized

One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.

I tried plugging the device into two other USB ports with the same results. I unplugged the cable from the printer dock and powered it off. I plugged the cable back in and powered it on. I then heard noises from the unit and when I exited the Kodak printer dock firmware updater program and restarted it, I saw entries listed under "Printer Name" and "Firmware Version Number"

[/hardware/camera] permanent link

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