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Sun, Jan 04, 2009 8:37 pm

Google Docs Denies Access to Spreadsheet

While trying to access a spreadsheet I maintain on Google Docs, received the message:

We're sorry...

... but your query looks similar to automated requests from a computer virus or spyware application. To protect our users, we can't process your request right now.

We'll restore your access as quickly as possible, so try again soon. In the meantime, if you suspect that your computer or network has been infected, you might want to run a virus checker or spyware remover to make sure that your systems are free of viruses and other spurious software.

If you're continually receiving this error, you may be able to resolve the problem by deleting your Google cookie and revisiting Google. For browser-specific instructions, please consult your browser's online support center.

I had been accessing the spreadsheet, but when I attempted to enter a value in one of its cells, I kept getting a message stating I was leaving a secure connection. I would click on OK and the message would keep repeating until I finally got the message above..

I first tried deleting the Google cookies I found on the PC I was using. I was using Internet Explorer (IE), so the cookies were in C:\Documents and Settings\Username\Cookies, where Username was the account I was logged into the PC under. I deleted the following cookies and logged out of Google Docs, but still got the message about a virus or spyware application:[1].txt

That didn't resolve the problem./ I finally closed the instance of Internet Explorer I had open and then looked for Google cookies again. I deleted the one I found and opened another instance of Internet Explorer. I was then able to log into Google Docs again and access the spreadsheet.

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