A user reported that when she printed Microsoft Excel spreadsheets or QuickBooks invoices, no text would appear on the printouts. She had reported the same problem about a month ago. When I rebooted the system then, the problem went away, but this time rebooting didn't help. After I requested that she reboot the system, I was told the problem remained, so when I was able to get to the system to troubleshoot, I first checked to make sure the system had been rebooted rather than QuickBooks simply being restarted. It was then that I noticed a lot of other functionality was no longer available. E.g., when I tried to use the systeminfo command to find the last reboot time, I saw an error message instead of the time the system was last rebooted.
Microsoft Windows [Version 10.0.15063] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\Pam>systeminfo | find /i "Boot" Loading Operating System Information ...ERROR: Invalid class C:\Users\Pam>systeminfo Loading Operating System Information ...ERROR: Invalid class C:\Users\Pam>wmic os get lastbootuptime os - Alias not found. C:\Users\Pam>
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