MoonPoint Support Logo

 


Shop Amazon Warehouse Deals - Deep Discounts on Open-box and Used ProductsAmazon Warehouse Deals



Advanced Search
April
Sun Mon Tue Wed Thu Fri Sat
     
20
   
2020
Months
Apr Jun
Jul Aug Sep
Oct Nov Dec


Mon, Apr 20, 2020 10:45 pm

Removing an email address from a SparkPost suppression list

I use SparkPost to distribute a newsletter by email for an organization I support. A member of the organization reported to me that she has not been receiving email copies of the organization's newsletter, so I logged into the SparkPost account after this month's newsletter was sent and clicked on Events on the Dashboard, selected "Last 7 Days" in the Events Search date range selection field and then put the member's email address in the "Filter by recipient email address" field and hit Enter. I saw an "Injection" and a "Bounce" event whereas I would see an "Injection" and a "Delivery" event for email successfully sent to a recipient. When I clicked on the View Details button, I found that the email sent to the member bounced with SparkPost listing the reason as "554 5.7.1 [internal] recipient address was suppressed due to customer policy." At the SparkPost page on the problem, 554 5.7.1 — Recipient address was suppressed due to customer policy, I saw the possible reasons for that bounce message appear listed as those below:

  1. The address was invalid (address does not exist)
  2. The user clicked the list-unsubscribe header
  3. The user clicked one of your emails and flagged it as SPAM. This FBL (FeedBack Loop) event should add that email address to your Suppression List.

[ More Info ]

[/network/email/sparkpost] permanent link

Once You Know, You Newegg AliExpress by Alibaba.com

Shop Amazon Local - Subscribe to Deals in Your Neighborhood

Valid HTML 4.01 Transitional

Privacy Policy   Contact

Blosxom logo