Whitelisting an email address in Gmail

Blocked email

If you have a Gmail account, to check on whether Gmail is configured to automatically route an email from a particular sender to the spam folder, you can take the following steps by logging into the webmail interface for Gmail.

  1. Click on the gear icon which appears near the top, right-hand corner of the page.

    Gmail gear icon

  2. Select "Settings".

    Gmail select settings

  3. Click on "Filters and Blocked Addresses" on the Settings page.

    Gmail settings

    You will then see any email addresses that will automatically be placed in the spam folder beneath "The following email addresses are blocked. Messages from these addresses will appear in Spam."

    Gmail filter and blocked email settings

    If there are any email addresses listed, you can unblock them from this screen.

Safe Senders

If you want to add an email address as a "safe sender" whose email will never be routed to the spam folder or want to categorize email from a particular domain as safe and never to be routed to the spam folder, you can do so from the Settings page. To do so, take the following steps:

  1. Click on "Create a new filter".

    Gmail settings - create filter

  2. In the window that appears, type the email address of the sender that you wish to whitelist in the From field, e.g. myfriend@example.com. Or, if you wanted to ensure that email from any example.com email address never was marked as spam, you could use @example.com.

    Gmail from filter

    Then click on "Create filter with this search."

  3. At the next screen, check the check box next to "Never send it to Spam", then click on Create Filter.

    Gmail create filter

    You should then see the new filter appear beneath "The following filters are applied to all incoming email".

    Gmail new filter

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