Backing Up Exchange Information Store
Microsoft Exchange stores users' email in a database called an "Information
Store1". You can use the Backup Utility
that comes with Windows to backup the data in the Information Store by
taking the following steps:
- Click on Start.
- Select Run.
- Type ntbackup and hit enter.
- When the backup utility starts, if it starts in the default
"wizard" mode, you can click on Next.
- When asked "What do you want to do?", accept the default value
of "Back up files and settings" by clicking on Next.
- When asked "What do you want to back up?", select "Let me choose
what to back up" and click on Next.
When the Items to Backup window appears, click on the "+" to
the left of Microsoft Exchange Server in the left pane of the
window to expand it.
Underneath Microsoft Exhchange Server, when you have expanded
it, you will see the name of the Exchange Server, in the example shown
it is named "S". Click on the "+" sign to the left of the server name
to expand it.
Click on Microsoft Information Store, which appears under the
server name, to select it.
- You can expand the Microsoft Information Store to see the
First Storage Group below it. Double-clicking on First
Storage Group will show Mailbox Store and
Public Folder Store in the right-hand pane of the window. Both
will be backed up.
- Click on Next to continue.
- Select the backup type, place to save the backup, and give the backup
a name. If you are backing up the data to another drive, you would use
"File" as the backup type.
- Click Next to continue.
- Click on Finish to start the backup.
You will then see a Backup Progress window tracking
the progress of the backup.
When the backup process completes, click on the Report
button to see whether there were any errors.
If the backup process completes very quickly, e.g. in less
than a minute, then something likely went wrong. If you see
"Error: The database S\Microsoft Information
Store\First Storage Group\Mailbox Store (S) must be mounted in order to be
backed up" when you click on the Report button, then you
will need to open the Microsoft Exchange System Manager, drill down
to the Mailbox Store by expanding Servers, then the server itself,
then First Storage Group, then Mailbox Store, then
right-click on Mailbox Store and select Mount Store.
You will then need to rerun the backup program.
When the backup completes successfuly, you should see the status change
to "completed' in the backup progress window and you should not see any
errors when you click on Report to view the
Understanding the Exchange Information Store
By Rodney Buike
December 9, 2005
Exchange 2003 Backup and Restore with NTBACKUP
By Marc Grote
May 17, 2005