Restarting the Windows audio service

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If you are experiencing problems with sound on a Microsoft Windows system, such as being unable to hear audio even when the sound hasn't been muted and any external speakers are turned on and set to an audible volume level, one possible way to resolve the problem is to restart the Windows Audio service. To do so, you can type services in the Windows Search field. You should see it returned by the search utility. Click on "Run as administrator" and provide the login credentials for an account that has adminisrator privileges.

Services - System

When the Services window opens, scroll down until you see Windows Audio.

Services - Windows Audio

Right-click on the entry and choose "Restart".

Restart Windows Audio

When the status for the service returns to "Running", you can close the Services window.