When I tried uninstalling the program by going to Add or Remove Programs , the uninstall hung as well with the message "Please wait while Windows configures Jasc Paint Shop Pro 9". I waited about 1/2 hour with no progress showing in the uninstall window.
Clicking on the Cancel button would not cancel the uninstall of the program. I had to kill it through the Task Manager.
To uninstall the software, I downloaded the Corel Installer Utilities. When I ran that software, I selected "Jasc Paint Shop Pro 9" as the product and under "Actions", I selected "Uninstall", "Remove Registry Keys", and "Remove Installed Files".
Afterwards "Jasc Paint Shop Pro 9" was no longer listed under "Add or Remove Programs", but the files were still on the system, even though I selected "Remove Installed Files" for actions to take during the removal of the software. Perhaps that may have been because I had not selected the default location for the software when I installed it. I removed the files manually.
When I then tried reinstalling the software, I saw the following message:
| Jasc Paint Shop Pro 9 Installer Information |
|
Error 1705.A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you wnat to undo those changes? |
I clicked on "Yes".
When I then tried the installation routine again, it hung at the "registering modules" point. After waiting over 20 minutes with no further progress, I cancelled the installation. Again the Cancel button didn't stop the installation, I had to kill it through the Task Manager.
At When I try to install Corel Paint Shop Pro X, the installation hangs when it tries to register the program's modules, I found a report that the problem may be linked to graphics cards that use the NVIDIA chipset. Checking the video adapter through the Device Manager, I found it listed as an "NVIDIA nForce Networking Controller". I also had seen the program had accessed a registry key that referenced NVIDIA immediately prior to the point where it hung creating a thread. The article recommended turning off hardware acceleration for the video adapter, which you can do by taking the following steps
Another option is to update the driver for the Nvidia adapter rather than turning off hardware acceleration. That option is the better option, since turning off hardware acceleration may create problems for other programs as I later discovered (see GoPets and Second Life Won't Run After Nvidia Hardware Acceleration Turned Off).
I then attempted to reinstall again. When I chose the "Repair" option, I got the message again that "another installation is in progress." I had to cancel the installation. I restarted it and chose the "Remove" option again, but ran into the same error. I reran the Corel Installer Utilities again, but when I tried to reinstall Paint Shop Pro afterwards, I encountered the same problem. I was able to successfully complete the installation after rebooting, however.
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Created: May 3, 2007