Paint Shop Pro 9 Hangs at Startup

PaintShop Pro X7 For Photos that Matter
When I tried to start Paint Shop Pro 9 on a Windows XP Media Center Edition PC, it hung. Killing Paint Shop with the Task Manager and restarting it led to the same result. Rebooting did not help the problem, either. When I checked the status of the Paint Shop Pro process with the Task Manager, I could see the memory and CPU utilization changing, but despite waiting over 15 minutes, the program would not start. When I watched what the program was doing using Process Monitor, I saw Paint Shop Pro hung when it reached a thread creation point.

When I tried uninstalling the program by going to Add or Remove Programs , the uninstall hung as well with the message "Please wait while Windows configures Jasc Paint Shop Pro 9". I waited about 1/2 hour with no progress showing in the uninstall window.

Uninstall hangs

Clicking on the Cancel button would not cancel the uninstall of the program. I had to kill it through the Task Manager.

To uninstall the software, I downloaded the Corel Installer Utilities. When I ran that software, I selected "Jasc Paint Shop Pro 9" as the product and under "Actions", I selected "Uninstall", "Remove Registry Keys", and "Remove Installed Files".

Corel Installer Utilities

Afterwards "Jasc Paint Shop Pro 9" was no longer listed under "Add or Remove Programs", but the files were still on the system, even though I selected "Remove Installed Files" for actions to take during the removal of the software. Perhaps that may have been because I had not selected the default location for the software when I installed it. I removed the files manually.

When I then tried reinstalling the software, I saw the following message:

Jasc Paint Shop Pro 9 Installer Information
Error 1705.A previous installation for this product is in
progress. You must undo the changes made by that
installation to continue. Do you wnat to undo those

Yes       No

I clicked on "Yes".

When I then tried the installation routine again, it hung at the "registering modules" point. After waiting over 20 minutes with no further progress, I cancelled the installation. Again the Cancel button didn't stop the installation, I had to kill it through the Task Manager.

At When I try to install Corel Paint Shop Pro X, the installation hangs when it tries to register the program's modules, I found a report that the problem may be linked to graphics cards that use the NVIDIA chipset. Checking the video adapter through the Device Manager, I found it listed as an "NVIDIA nForce Networking Controller". I also had seen the program had accessed a registry key that referenced NVIDIA immediately prior to the point where it hung creating a thread. The article recommended turning off hardware acceleration for the video adapter, which you can do by taking the following steps

  1. Click on Start.
  2. Click on Settings.
  3. Double-click on Display.
  4. Click on the Settings tab.
  5. Click on the Advanced button.
  6. Click on the Troubleshoot button.
  7. Click on the indicator for hardware acceleration and drag it down to "None"

    Nvidia turn off hardware

  8. Click on OK.
  9. Click on OK again.

Another option is to update the driver for the Nvidia adapter rather than turning off hardware acceleration. That option is the better option, since turning off hardware acceleration may create problems for other programs as I later discovered (see GoPets and Second Life Won't Run After Nvidia Hardware Acceleration Turned Off).

I then attempted to reinstall again. When I chose the "Repair" option, I got the message again that "another installation is in progress." I had to cancel the installation. I restarted it and chose the "Remove" option again, but ran into the same error. I reran the Corel Installer Utilities again, but when I tried to reinstall Paint Shop Pro afterwards, I encountered the same problem. I was able to successfully complete the installation after rebooting, however.


  1. Paint Shop Pro X.exe hangs .. psp10 won't load
    By polarowl
    August 29, 2006
  2. When I try to install Corel Paint Shop Pro X, the installation hangs when it tries to register the program's modules.
    By John Savill
    September 4, 2006


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Created: May 3, 2007