System Won't Resume From Hibernation

When I tried to reboot a laptop after putting it into hibernation mode, I kept getting the message "The last attempt to restart the system from its previous location failed. Attempt to restart again?" I had the option to "Delete restoration data and proceed to sytem boot menu" or "Continue with system restart". I tried to continue, but the system would just reboot and then I got the same menu again.

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[/os/windows/xp] permanent link

Netscape 7.2 Unread Mail Number Appears to be Wrong

A user of Netscape 7.2 informed me that the number displayed for the number of unread email messages in his inbox was not matching the number he saw highlighted as unread. He had a problem earlier that day with Netscape when his system ran very low on the amount of free space on his hard disk. I deleted a lot of files from a temp folder and deleted other no longer needed files. I then deleted his inbox.msf file, because I believed that index file had become corrupted (see Netscape 7.2 Inbox Corrupted for information on Netscape mailbox corruption) due to the disk space issue.

The .msf file is a Mail Summary File. It does not contain the messages for a mailbox, only an index of those messages to make sorting and locating messages quicker. If you delete an msf file, which you should only do without Netscape being open, the mailbox messages themselves remain and the index will be rebuilt the next time you open Netscape and access the mailbox.

However, even after deleting the inbox.msf file twice and having Netscape rebuild it, the user reported the problem recurring. I sent a few test messages to his address. When I checked his inbox they were highlighted as unread. I marked the entire folder as read to reset the counter. He said that sometime later he was having the same problem. For instance he might see 145 listed as the number of unread messages, but only a couple would be bolded indicating they were unread. And when I sorted messages by their read status, I would only see a couple.

I finally traced the issue to Netscape's "view" options. Netscape offers different "views" for your mailboxes. You can chose to view all mail or restrict the display of messages in various ways, e.g. perhaps you only want to see unread mail, or messages marked as important, or messages with attachments, or just email from the last 5 days. Another option is to display only mail from "People I Know", which I believe is email from addresses in your address book, though I'm not sure if in Netscape 7.2 it inclues email addresses from the Collected Address Book as well.

When I clicked on "View" then "Messages", I saw that Netscape was set to display messages from "People I Know" rather than "All". I changed the setting to "All".

[/network/email/clients/netscape] permanent link