AV Security 2012v121.exe Rogue Antivirus Program

I removed rogue antivirus software associated with AV Security 2012v121.exe from a user's system. The AV Security 2012 "security" software was declaring other programs on the system as infected and preventing other programs from running.

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Paypal Cookie Problem

A user reported that she could not access PayPal. She received the error message below:

She was using Firefox 8.0. I had her try accessing the site with Internet Explorer. She was able to access the site via Internet Explorer, so I then deleted all of the cookies stored for paypal.com by Firefox.

The following procedure will allow you to delete all of the cookies for a particular site, such as PayPal, in Firefox.

1. Click on Tools.
2. Click on Options.
3. Select Privacy.
4. Click on "remove individual cookies"
5. Cick on "paypal.com" or whatever site for which you wish to remove all cookies.
6. Click on the Remove Cookies button
7. Click on Close
8. Click on OK

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