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Sun, Apr 03, 2016 8:47 pm

Sending an Email from Adobe Acrobat DC using Thunderbird

Yesterday, someone reported to me that she was unable to send a document she had scanned from within Adobe Acrobat using Thunderbird, which is the email client she uses on her Microsoft Windows 10 desktop system. She said she had contacted Adobe support and followed the instructions given to her by the support person, but those instructions had not resolved the problem and she still could not send email from within Adobe Acrobat. I found the problem was due to Acrobat attempting to use the default mail application on the system, which was Microsoft Outlook, which she didn't use, so was likely not even configured for an email account. After I made Thunderbird the default mail application on her system, she was able to send a file she had open in Acrobat via email from within Adobe Acrobat using Thunderbird.

[ More Info ]

[/os/windows/software/pdf/acrobat] permanent link

Sun, Mar 01, 2015 9:56 pm

Adobe Acrobat - Import trusted certificates from prior version

When I upgraded Adobe Reader on a user's Microsoft Windows 7 system from version X (10.1.12) to XI (11.0.10), I saw an Adobe Reader Security window open with the following prompt when I started Adobe Reader 11 from the administrator account after upgrading the software:

Trusted certificates from your previous version of Adobe Reader were found. Would you like to import them?

Any certificates that are not imported in this step will not be available in this version of Adobe Reader.

Adobe Reader - Import previous trusted certificates?

At Security (Digital Signatures), I found the following explanation in the Addressbook Import section:

The address book stores data for certificates used in digital signature and certificate encryption workflows. During a major upgrade (e.g. 10.x to 11.x), the product looks for existing address books on each user machine. Prior to install, you should decide whether to deploy a generic, enterprise address book or let the existing address book on each machine be imported into the new product. By default, when end users first launch the product, the application prompts them to import any discovered address book. The application looks for existing addressbooks from previous product versions by searching directories in this order.

I checked to see if any of the files existed from prior versions for the administrator account, but didn't see any.

C:\>echo %APPDATA%

C:\>dir %APPDATA%\Adobe\Acrobat\11.0\addressbook.acrodata
 Volume in drive C is OS
 Volume Serial Number is 4445-F6ED

 Directory of C:\Users\Administrator\AppData\Roaming\Adobe\Acrobat\11.0

File Not Found

C:\>dir %APPDATA%\Adobe\Acrobat\10.0\addressbook.acrodata
 Volume in drive C is OS
 Volume Serial Number is 4445-F6ED

 Directory of C:\Users\Administrator\AppData\Roaming\Adobe\Acrobat\10.0

File Not Found

C:\>dir %APPDATA%\Adobe\Acrobat\9.0\addressbook.acrodata
The system cannot find the file specified.


I didn't see any for the administrator's account, so then checked the user's account, but did not see any there, either.

C:\>dir \Users\Pamela\AppData\Roaming\Adobe\Acrobat\9.0\addressbook.acrodata
 Volume in drive C is OS
 Volume Serial Number is 4445-F6ED

 Directory of C:\Users\Pamela\AppData\Roaming\Adobe\Acrobat\9.0

File Not Found

C:\>dir \Users\Pamela\AppData\Roaming\Adobe\Acrobat\10.0\addressbook.acrodata
 Volume in drive C is OS
 Volume Serial Number is 4445-F6ED

 Directory of C:\Users\Pamela\AppData\Roaming\Adobe\Acrobat\10.0

File Not Found

C:\>dir \Users\Pamela\AppData\Roaming\Adobe\Acrobat\11.0\addressbook.acrodata
The system cannot find the file specified.


Since the system had Adobe Acrobat 9.0 on it for creating PDF files as well as now having Adobe Reader 11.0, I checked the last directory in the list of possible locations as well, but didn't see anything there, either.

C:\>dir "c:\program files (x86)\Adobe\Acrobat 9.0\Acrobat\Replicate"
 Volume in drive C is OS
 Volume Serial Number is 4445-F6ED

 Directory of c:\program files (x86)\Adobe\Acrobat 9.0\Acrobat

File Not Found


So it seems the prompt may appear even if there are no prior certificates to import. I clicked on the Import button anyway, though.

[/os/windows/software/pdf/acrobat] permanent link

Wed, Dec 12, 2012 10:24 pm

Configure Presets for Scanning With Adobe Acrobat X

If you have a scanner attached to your system, Acrobat X Standard1x1 px provides the capability to scan documents directly into PDF files. To do so, take the following steps:
  1. Open Adobe Acrobat.
  2. Click on File.
  3. Select Create.
  4. Select PDF from Scanner.
  5. You can then choose whether you want to scan in color or black and white or have the software "Autodetect Color Mode".

Acrobat Custom Scan

Acrobat has some preset configurations from which you can choose. The choices available to you are as follows:

If you wish to adjust the settings for any of those preset scan configuration optsions for certain scans you perform regularly, follow the above steps, but instead of picking the color mode at the last step above, choose Configure Presets.

That will open a Configure Presets window where you can adjust settings for a particular color mode choice. You can change the resolution, the quality of scanned images (higher quality equates to larger file size), whether you are prompted for scanning more pages into one PDF document, etc. E.g., if you wanted to have 300 DPI, the highest available image quality, have Acrobat prompt you for scanning more pages, but not run Optical Character Recognition (OCR), you would select settings as shown below:

Acrobat Custom Scan

When you have adjusted the settings appropriately, click on Save and then Close.


  1. Scan a paper document to PDF
    Date: February 3, 2012

[/os/windows/software/pdf/acrobat] permanent link

Wed, Dec 12, 2012 10:15 pm

Dealing with the bad parameter message when attempting to scan with Acrobat

When I attempted to use Acrobat X Standard1x1 px to scan a document from an HP LaserJet 3052 scanner, I received a "bad parameter" error message. I've posted the steps here for dealing with the issue.

I needed to use the Adobe Acrobat X software for scanning rather than the Windows® Fax and Scan utility that came with Microsoft Windows 7 because that software doesn't provide the capability to scan multiple pages into one file nor even provide the capability to save the scanned image to a PDF file. It also doesn't allow one to create presets where you select a preset configuration, e.g., color and 200 dpi, for certain documents you may scan regularly, whereas Adobe Acrobat X does provide that capability.

I was able to scan documents using Adobe Acrobat X and the HP LaserJet 3052 printer/scanner/copier, however, unlike with the Windows® Fax and Scan utility, they always looked garbled when scanned on the Windows 7 system.

[/os/windows/software/pdf/acrobat] permanent link

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