A problem has been detected and Windows has been shut down to prevent damage
to your computer.

If this is the first time yo've seen this Stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to besure you have adequate disk space. If a driver is
identified in the Stop message, disable the driver or check
with the manufacturer for driver updates. Try changing video
adapters.

Check with your hardware vendor for any BIOS updates. Disable
BIOS memory options such as caching or shadowing. If you need
to use Safe Mode to remove or disable compoinets, restart your
computer, pres F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical information:

*** STOP: 0x0000008E (0xC0000005,0xBFA14A9B,0xEBF7D7Dc,0x00000000)


*** ialmdev5.DLL - Address FBA14A9B base at BFA02000, DateStamp 40292c7e

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further
assistance.

When I rebooted the system, which is running Windows XP Professional Service Pack 2, and logged in, I received a notification that the system had recovered from a serious error. I chose to send the log to Microsoft and saw a webpage appear stating "Problem caused by Intel Graphics Driver".

Problem caused by Intel Graphics Driver

This problem was caused by Intel Graphics Driver. Intel Graphics Driver was created by Dell Inc..

There is no solution for this probem at this time.

However, your computer is missing updates that can help improve its stability and security.

In Internet Explorer (6.0.2900), I clicked on Tools then selected Windows Update. I was notified that "To use Microsoft Update, you must first install the latest version of some Windows components. This will allow your computer to work with these new features on the site:". But the installation of Windows Genuine Advantage Validation Tool (KB892130) failed. I tried several more times, including after rebooting, but the results were always the same.

I then tried the method outlined at Easy Way to Bypass Windows Genuine Advantage. I took the following steps in Internet Explorer.

1. Click on Tools.
2. Select Internet Options.
3. Click on the Programs tab.
4. Click on the Manage Add-ons tab.
5. Scroll down to you see "Windows Genuine Advantage Validation Tool" in the Name field.
6. Click on Disable to disable that add-on.
7. You will see an Add-on Status window appear stating "You have chosen to disable this add-on. For the change to take effect, you may need to restart Internet Explorer." Click on OK.
8. Click on OK to close the Manage Add-ons window.
9. Click on OK to close the Internet Options window.
10. Close Internet Explorer.

I then reopened Internet Explorer and clicked on Tools then Windows Update. Again, I clicked on the Express button to get high-priority updates. Again the Microsoft website wanted to install Windows Genuine Advantage Tool (KB892130), but again it failed.

I then went back to the Manage Add-ons window in Internet Explorer. I left Windows Geinuine Advantage Tool disabled, but clicked on the Update ActiveX button. I was prompted as to whether I wanted to install Windows Genuine Advantae and clicked on the Install button. I received a message that "The add-on was updated successfully.

I closed and reopened Internet Explorer. I then clicked on Tools and selected Windows Update again. I again clicked on the Express button to get high-priority updates. Again the installation of Windows Genuine Advantage Validation Tool failed. I re-enabled the add-on and restarted Internet Explorer.

Looking over the comments to the Digg posting at HOW TO: Bypass Windows Genuine Advantage!, I found that Microsoft patched that Windows Genuine Advantage bypass some time ago. The system was purchased from Dell and has the pre-installed version of Microsoft Windows XP on it. It is a valid copy, but because of Microsoft's Windows Genunine Advantage process, I don't appear to be able to download updates through Windows Update in Internet Explorer.

The system is configurd to download and install automatic updates every day at 3:00 A.M.. Looking at the "Review your update history" information, I see Windows Defender updates are occurring regularly with the last one occurring on Friday, October 19, 2007. The last WIndows XP update occurred on Thursday, October 11 with the Security Update for Windows XP (KB933729) listed.

At Microsoft Windows Update Troubleshooter, under the Manual installation instructions for Windows Update controls, I found a statement that "Several problems on the Windows Update site can be caused by outdated or mismatched site software." I downloaded the iuctl.cab file mentioned from http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab. I followed the instructions for extracting its contents and then right-clicked on the iuctl "Setup Information" file, i.e. iuctl.inf, and chose Install.

I still had the same problem afterwards, though. Nor did closing Internet Explorer, reinstalling from the iuctl.inf, and reopening Internet Explorer and trying again, produce any different results.

Looking in C:\WINDOWS\WindowsUpdate.log, I see the following lines at the bottom of the file.

WARNING: WU client failed insalling updates with error 0x80240020
>>--  RESUMED -- COMAPI: Install [ClientId = MicrosoftUpdate]
  - Install call failed
  - Reboot required = No
  - WARNING: Exit code = 0x80240FFF; Call error code = 0x80240020
---------
--  END  -- COMAPI: Install [ClientID = MicrosoftUpdate]
-------------
WARNING: Operation failed due to earlier error, hr=80240020

At Window's Update error??, I found a suggestion to check whether *.microsoft.com and *.windowsupdate.com are in Internet Explorer's Trusted sites list. They were not, so I put them there by taking the following steps in Internet Explorer.

1. Click on Tools.
2. Select Internet Options.
3. Click on the Security tab.
4. Click on Trusted Sites.
5. Click on the Sites button.
6. Uncheck "Require server verification (https:) for all sites in this zone.
7. Put *.microsoft.com in the "Add this Web site to this zone" field and click on Add.
8. Put *.windowsupdate.com in the "Add this Web site to this zone" field and click on Add.
9. Click on OK.

I again tried Windows Update. Again the installation of the Windows Genuine Advantage Tool failed after I clicked on the Download and install now button to install it. I still got the message that "The following updates were not installed: Windows Genuine Advantage Tool (KB892130)". It still doesn't show up as a failure under the "Review your update history" link, though. But I can't search for updates either.

I found the same problem as evidenced by WindowsUpdate.log described at Re: Update still failing with 80240020 and 8024000c

I've tried Windows Update by logging into the domain administrator's account, the local administrator's account for the system, and another account in the local administrator's group. The results are always the same.

I next tried the suggestion at Windows Update Installation Error by clicking on Start, selecting Run, typing Secpol.msc, and hitting Enter. Then, under Local Policies, I checked that the Administrators group was included in the Security Setting for the following policies. It was listed for all of them.

Back up files and directories
Debug programs
Manage auditing and security log
Restore files and directories
Take ownership of files or other objects

So to this point, I've been unable to resolve the problem. Since I need to resolve a problem with Microsoft Excel on the system, I can't spend any more time on this issue tonight. I thought perhaps an update to Microsoft Office that I might find through Windows Update could resolve that problem, but I'll have to address that problem outside of the Windows Update process. And I'll have to look for an update to the graphics adapter later as well.

References:

1. Easy Way to Bypass Windows Genuine Advantage
   YouAreAdopted.Com
2. HOW TO: Bypass Windows Genuine Advantage!
   Digg
3. Windows Update Troubleshooter
   Microsoft Corporation
4. Re: Update still failing with 80240020 and 8024000c
   By: Robert Aldwinckle (robald_at_techemail.com)
   Date: October 17, 2004
   Tech-Archive.net: The source for usenet news
5. Windows Update Installation Error
   By Torgeir Bakken (MVP)
   Discussion - microsoft.public.windowsupdate | Google Groups

[/os/windows/xp] permanent link