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Sun, Jun 23, 2013 8:13 pm

Scratchpad not Synching

I've been having problems with my Chromebook after an update from Google this week. Periodically, I will lose the capability to view videos I've downloaded. A window will open for the video, but it won't play; clicking on the button to play the video will have no effect. Also, when I open the files application, it won't show the files in a directory. Shutting the system off and then restarting it can resolve the problem, though I then find that each time I do so, when I reopen the browser about half the previously opened tabs no longer appear. And, also, annoyingly, the last time I shut the system down and restarted it, about 1/2 hour's worth of notes I had taken in the Scratchpad app about 1/2 hour prior to shutting down the system had disappeared.

I checked Google Drive, but the particular Scratchpad note I had been editing wasn't there. Though Scratchpad had at one time been synchronizing between my Chromebook and Google Drive, it appeared it hadn't done so for quite some time.

I opened the Scratchpad app (version 3.1.0), which opened a new browser tab. On the left-hand side where a list of the notes I had created appeared there was also a "Scratchpad tips and tricks" note. I clicked on it; one of the options that appeared in the note was "Connect your Scratchpad to Google Docs." When I clicked on Connect, I saw that, under Options, "Sync with Google Docs" was set to "Off". I clicked on the option to change it and gave the application access to the Google Docs for my Gmail account. I then saw the option was set to "On". Hopefully, now I will have a copy of my notes on Google Docs should the problem reoccur. I recall once previously being asked what version of a note I wanted, the one stored locally or the one on Google Docs.

Note: you can also get to the setting to change the synchronization option by taking the following steps in the browser:

  1. Click on the the "Customize and control Google Chrome" button at the top, right-hand side of the browser window, the one with the 3 short horizontal bars one below the other on it.
  2. Click on Settings.
  3. Click on Extensions.
  4. Click on the Options link under Scratchpad and set the synchronization option.

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