When checking a Dell Inspiron 6000 laptop fo malware, I found a very large burden of malware on the system. The system also had no network connectivity, since the
tcpip.sys file was missing from
c:\windows\system32\drivers. Because of the missing
tcpip.sys file, whenever I issued the ipconfig
command, I would see the following:
C:\WINDOWS\system32>ipconfig Windows IP Configuration An internal error occurred: The request5 is not supported. Please contact Microsoft Product Support Services for further help. Additional information: Unable to query host name.
It took several days for me to remove all of the malware and restore network connectivity.
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