A user reported that she could not access her email from her Windows 11 system, which she normally would do by clicking on a shortcut on her desktop which would open the Microsoft Edge browser to the webpage where she could log into her email account on outlook.com. When I clicked on the shortcut, I saw a blank, white area appear above the taskbar. I found statements online about opening Microsoft Edge in a restricted "Safe Mode" that disables extensions and custom settings, by starting it in InPrivate mode by openng the Windows Run dialog, which you can do by pressing the Windows key and the "R" key. Then type msedge --inprivate in the Run dialog window and then pressng Enter (I wasn't certain whether there should be one dash or two before "inprivate" since I found both listed when I searched online for a method to open the browser in safe mode). However, with either option, Edge still crashed shortly after opening with a blank, white window. I was able to correct the problem by repairing the application, which can be done through the following steps:

1. Type settings in the Windows "Type here to search" field and press Enter.
2. When you see Settings returned, click on it.
3. Select Apps.
4. Select Apps & features.
5. Scroll down through the list of applications until you see Microsoft Edge and then select it and click on Modify.

   

6. Provide the credentials for an administrator account when prompted for a userid and password.
7. Click on Repair.

   

[/network/web/browser/edge] permanent link