My wife had been playing Disney Dreamlight Valley under Windows 11. When I installed Ubuntu 25.10, I installed Wine, then Steam as a Snap package, and then installed Disney Dreamlight Valley under Steam. She was able to use the Cloud Save option to log into the game with all of the progress she had made under Windows. She needed to switch back to Windows for a while and didn't switch back to Ubuntu for several weeks. When I started Steam and Disney Dreamlight Valley again under Ubuntu and then tried the Cloud Save option, it did not work with the message below displayed when I was prompted to provide login credentials:
Login Error
Cannot connect to online services. Continue playing in offline mode
If I entered the wrong password, I got a response indicating that the system was able to check the credentials, which I presumed were being checked on a remote server. And I was able to successfully use the change password option, which sent a password reset code to my wife's email address. I was able to resolve the problem by uninstalling Disney Dreamlight Valley under Steam and then reinstalling it.
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